With over 20 years of experience in the hospitality industry, Yolanda Colón has distinguished herself as a master of personalized service, need anticipation, and the creation of memorable experiences for both individuals and groups. Her training includes luxury standards from prestigious brands like The Ritz-Carlton, as well as certification from the acclaimed Forbes Travel Guide training program, where she specialized in turning ordinary interactions into meaningful moments for guests.In addition to her background in service, Yolanda has built a strong career as a freelance journalist and content creator.
Expert in 5-Star Personalized Service, Journalist & Content Creator
With over 20 years of experience in the hospitality industry, Yolanda Colón has distinguished herself as a master of personalized service, need anticipation, and the creation of memorable experiences for both individuals and groups. Her training includes luxury standards from prestigious brands like The Ritz-Carlton, as well as certification from the acclaimed Forbes Travel Guide training program, where she specialized in turning ordinary interactions into meaningful moments for guests.In addition to her background in service, Yolanda has built a strong career as a freelance journalist and content creator. She is also a powerful voice on social media, with over 41,600 followers on Instagram, where she shares stories that connect cultures, highlight social issues, and promote travel destinations through an honest, engaged, and relatable lens.
Today, she combines her high-level service expertise with her narrative skills to train, inspire, and elevate the standards of the tourism and customer experience industries. Her approach is rooted in empathy, attention to detail, and human connection—key pillars for delivering impactful and lasting service experiences.